Privacy Policy

1. Updates to Our Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. When we do, we will update the "Last Updated" date at the top of this page and post the revised policy on our Website. We encourage you to review this policy regularly to stay informed about how we handle your information.

2. Information We Collect

We collect the following types of information when you use our Services:

• Contact Information: Name, email address, phone number, and mailing address
• Order Details: Billing and shipping addresses, payment information, and purchase history
• Account Details: Username, password, and preferences associated with your account
• Research Credentials: Institutional affiliation, professional email, and verification documents (when required)
• Communications: Information you share when contacting us, such as inquiries or feedback
• Shopping Preferences: Items you browse, add to your cart, or save for later

3. Information Collected Automatically

As you interact with our Website, we may collect certain data using automated technologies like cookies, web beacons, or similar tools ("Tracking Technologies"). This may include:

• Usage Information: Pages visited, time spent on site, and navigation paths
• Device Information: Browser type, operating system, and device identifiers
• Connection Details: IP address, approximate location, and referring URLs

4. Information from Third Parties

We may receive information about you from third-party partners such as:

• Service providers (Shopify, payment processors)
• Analytics providers (Google Analytics)
• Marketing partners and advertising networks

5. How We Use Your Information

We use the information we collect for the following purposes:

• Fulfilling Orders: Processing payments, shipping products, and managing cancellations
• Account Management: Creating and maintaining your account, including sending account-related notifications
• Research Verification: Verifying credentials for orders requiring additional compliance checks
• Customer Support: Responding to your questions and improving our Services
• Marketing and Promotions: Sending you updates and offers (you can opt out at any time)
• Personalization: Tailoring content and recommendations based on your preferences
• Security: Protecting against fraud or unauthorized access
• Legal Compliance: Meeting regulatory requirements and enforcing our terms

6. Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze Website performance, and deliver relevant content. You can manage cookie settings through your browser preferences.

Types of cookies we use:

• Essential Cookies: Required for the Website to function properly
• Analytics Cookies: Help us understand how visitors use our Website
• Marketing Cookies: Used to deliver relevant advertisements

7. How We Share Your Information

We may share your information with trusted parties in the following circumstances:

• Service Providers: Payment processors, shipping carriers (FedEx, UPS), and hosting providers
• Analytics Providers: Companies that help us analyze Website usage
• Legal Requirements: When required by law, court order, or government request
• Business Transactions: In connection with a merger, acquisition, or sale of assets
• Fraud Prevention: To protect against fraudulent or illegal activity

8. Publicly Shared Content

If you post reviews, comments, or other content on public areas of our Services, this information will be visible to others. Please be cautious about what you share publicly.

9. Third-Party Websites

Our Website may include links to external sites we do not control. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies before sharing any information.

10. Age Restrictions

Our Services are intended only for individuals who are at least 21 years of age. We do not knowingly collect personal data from individuals under 21. If we become aware that such data has been provided, we will take steps to delete it promptly.

11. Data Security and Retention

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure payment processing through PCI-compliant providers
• Regular security assessments

However, no system is completely secure, and we cannot guarantee absolute security. We retain your information only as long as necessary to provide our Services, fulfill the purposes outlined in this policy, and meet legal obligations.

12. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a portable copy of your data
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us using the information below.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: support@qovigen.com
Address: QOVIGEN LLC, 2125 Biscayne Blvd, Ste 204, Miami, FL 33137, USA